Refund Policy

Last updated: April 17, 2026

1. Overview

LTV Analyzer is a digital product delivered via web application access. Due to the nature of digital products, we offer refunds under limited circumstances as described below.

            Key principle: Refunds are available within 14 days of purchase, provided no analysis has been performed. Once you have uploaded data or executed any analysis using LTV Analyzer, the purchase is considered final.
        

2. Refund Eligibility

You are eligible for a full refund if:

Your request is made within 14 days of the original purchase date
You have not uploaded any data to LTV Analyzer
No analysis has been performed using the Product

3. Non-Refundable Circumstances

Refunds will not be issued if:

You have uploaded data or performed any analysis using the Product
More than 14 days have passed since the date of purchase
The purchase was made in violation of our Terms of Service

4. Consumer Rights (EU/EEA)

In accordance with EU consumer protection regulations, by completing your purchase and using the digital content, you expressly acknowledge that you waive your right of withdrawal under the Consumer Rights Directive (2011/83/EU). This waiver takes effect upon first upload of data or execution of any analysis within the Product.

5. How to Request a Refund

To request a refund, please email contact@gambit.tokyo with the following information:

Your name and email address used for the purchase
Date of purchase
Reason for the refund request

We will review your request and respond within 3 business days. Approved refunds are processed by Paddle.com and typically appear on your statement within 5–10 business days.

6. Disputes

If you are not satisfied with our response to your refund request, you may contact Paddle.com directly, as they are the Merchant of Record for all LTV Analyzer purchases.

7. Contact

For any questions about this Refund Policy, please contact us at contact@gambit.tokyo.